Frequently asked questions
What is the return policy?
Every Batten parka is made to order with your team's colors and details, so we're unable to accept returns or exchanges. We're glad to help with sizing before you order. Reach out anytime and we'll help you get the fit right the first time.
Are any purchases final sale?
Yes. Because each parka is custom made for your team, all sales are final.
When will I get my order?
Each order goes into production once your design is approved, and production takes about 4 weeks. When your order ships, you'll receive an email with tracking. Delivery times vary by location.
Where are your products manufactured?
Every Batten parka is made in North America by manufacturing partners we know and trust. This means better quality control, shorter lead times, and gear built to last season after season.
How much does shipping cost?
Shipping is calculated at checkout based on your location and order size. You'll always see the full shipping cost before you buy.
How do I choose the right size?
Parkas are designed to fit comfortably over a swimsuit and warm-ups. Check our size chart before ordering, and if you're between sizes, we recommend sizing up. Questions? Contact us and we'll help you get it right.
Classic - Solid Parka
Starter - Two Tone
Varsity - Two Tone with Stripe
Legacy - All Over Print